We do not ship outside the Continental U.S. We have a 30 day return policy with a 15% restocking fee. Product has to be in the original packaging. If you have a defective item you need to go through the manufacturer. Here are some answers to some questions you might have about returning your product. What do I do to return an item? For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number. If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
No COD's accepted All returns for refund paid by credit card will receive a credit to the credit card. What do I do if I was shipped the incorrect item? Call us for an RA# Return Authorization Number.You will be emailed or mailed a UPS return Label to you. If the order was shipped ground, and the end user decides to overnight the package to us to get it here faster, they will do that at their own expense. Once the incorrect item is received back, the correct item will be shipped out. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item's purchase price should it not get returned.
My order appears to be lost/damaged in transit? We will file a claim with the package carrier (UPS or USPS). These claims can take upwards of 30 days. If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.